Check out the list of frequently asked questions and answers by selecting the appropriate category
If you didn't find the answer, our customer service center will help you
Contact information: |
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Our address: |
010000, Republic of Kazakhstan, Nur-Sultan city, Konaeva street, 6 |
Unified reference and information center: |
1433 (round-the-clock operation, call is free) |
E-mail: |
KensePP@railways.kz |
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Further specialized contacts: |
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E-ticket issues: |
+7 (717) 260-66-60 (24/7) |
Issues on the return of tickets: |
+ 7 (778) 257-64-94 (WhatsApp) |
On the issues of corruption and forgery: |
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Anti corruption service: |
1424 |
JSC Samruk Kazyna: |
8-800-080-19-94 |